Return policy

You can return Contact Lens products to Nebulalens under the pre-described Return Policy:

  1. 14 Day Return policy will be valid for all Contact lenses other than Daily disposable and Contact Lens Solution purchased via Nebulalens.
  2. This means company shall not accept Daily disposable lenses and Contact Lens Solution once sold (in combination and otherwise)
  3. All other lenses weekly, monthly, yearly, toric and colored can be returned under 14 day return policy.
  4. You can use your own shipping method and at your own cost.
  5. Return Address: Room 704, Building B21, Phase III, Software Park, Xiamen, Fujian, China
  6. Return Partner Address: South Market Road, Zhangzhai Town, Pei County, Xuzhou City, Jiangsu Province
  7. Tel: +8618059844613

Terms and Conditions of 14 day return:

  1. You can return Contact Lens products to Nebulalens under the pre-described Return Policy and laid down by the company for the above mentioned verticals.
  2. 14 Day Return policy will be valid for all Contact lenses other than Daily disposable and Contact Lens Solution purchased via Nebulalens.
  3. This means company shall not accept Daily disposable lenses and Contact Lens Solution once sold (in combination and otherwise)
  4. All other lenses weekly, monthly, yearly, toric and colored can be returned under 14 day return policy.
  5. Terms and Conditions of 14 day return:
  6. In case of Return (Within 14 days) the product needs to be returned in unworn condition, with the sealed outer packaging intact.
  7. Incase packaging is worn out or torn Nebulalens shall not refund or replace the product.
  8. nebulalens shall reship the product back to the customer.
  9. nebulalens shall not be responsible for customer purchasing wrong power Contact Lenses or if there is power change after purchase.
  10. Eyeglass power and contact lens power differ and Nebulalens shall not be responsible for wrong power selected by customer. 

Refunds:

  1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
  2. The original shipping fee and insurance are non-refundable. NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.