FAQs

  1. GENERAL INFORMATION

    ● WHAT IS NEBULALENS?
  2. ACCOUNT QUESTIONS

    ● What you should know before buying?
    ● How do I sign in if I can’t remember my password?
    ● How do I sign in if I can’t remember my email?
    ● Can I access the website and order new colored contact lenses from my mobile device?
  3. PRESCRIPTION QUESTIONS

    ● What if I don’t have my prescription?
    ● What if I screw up entering all my prescription details?
  4. RODUCT QUESTIONS

    ● How do I place an order if I only wear a contact lens in one eye / if I wear the same prescription in both eyes and only want to order 1 item?
    ● Can you put colored contact lenses in water?
    ● Can you swim with colored contact lenses?
    ● How do colored contact lenses work?
    ● How long do colored contact lenses last?
    ● How long can you wear colored contact lenses?
    ● How old do you have to be to wear colored contact lenses?
  5. ORDERING AND DELIVERY

    ● Shipment Schedule ?
    ● Which payment methods do you accept?
    ● Are payments secure with credit/debit cards at nebulales.com?
    ● How do I track my product order?
  6. RETURNS AND REFUNDS

    ● I’ve been sent the wrong item(s)
    ● Can I cancel or amend my order?
    ● My order was damaged in transit?
    ● What if I find defective or defective colored contact lenses?
    ● How long will my refund take to process?
  7. MARKETING AND PROMOTIONS

    ● Marketing
    ● Promotions